Welcome! How can we help?

Buyers messages are unread - is it working?

Buyers are notified by email each time you send a reply. If a buyer doesn't view your message through Still White, your message will remain 'Unread'.

It's not uncommon to receive an initial enquiry from a buyer, who then doesn't respond to your follow up message. Some buyers will simply stop communicating if they are not interested any longer.

Message status

  • Unread - message delivered, but the buyer has not viewed it
  • Read - the buyer has viewed the message

If you don't hear back after 48 hours (and the message is still Unread), feel free to send a polite follow up message asking for a reply.

Was this article helpful?
Help us improve. How can we make this better?

Related Articles

How do I remove my listing?
My listing is not in my dashboard
When does a listing expire?
How do I change my password?
Why are only 4 photos displayed in my listing?
See more

Still have questions?

Ask the community in the forum