Welcome! How can we help?

Do I need to offer a return policy?

As with most second hand sales, typically there are no refunds. This is particularly true for wedding dresses, as a buyer will only ever wear it once.


However, unlike other websites, buyers on Still White are fully protected if the dress arrives different to the listing description, or doesn't arrive at all. For more information, see our purchase guarantee.

Change of mind

Oops! If the dress is not the buyers style or doesn't fit, they can always re-sell the dress on Still White. If they fell in love with it, chances are someone else will too.

In person

Deals made in person are final. Meeting in person allows buyers to inspect the dress thoroughly before making purchase.

Was this article helpful?
Help us improve. How can we make this better?

Related Articles

Adding Buy Now buttons
Do I have to let the buyer try on the dress?
What are the scams I should watch out for as a seller?
What's the safest way to get paid?
Basic safety Selling tips.
See more

Still have questions?

Ask the community in the forum